Telephone: +44 (0)1594 562835 | Email:

Privacy Policy


This policy sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the users, the website and the website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.

The website

Edale House take a proactive approach to user privacy and ensure that all necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy.

Submitting your personal information

Whilst using the website or services of Edale House you may be required to provide personal information (e.g. name, address, email address). We will use this information to administer our services. We will ensure that all personal information supplied is held securely in accordance with the General Data Protection Regulation (EU) 2016/679, as adopted into law of the United Kingdom in the Data Protection Act 2018. Further, by providing contact details, you consent to Edale House contacting you using those methods in regards to your booking. You have the right at any time to request a copy of the personal information we hold on you. Should you wish to receive a copy of this, or would like to be removed from our database, please contact us at

How we collect information

Edale House collect information in two ways:
1. When you directly give it to us (“Directly Provided Data”). When you make a booking or an enquiry you communicate directly with us and choose to voluntarily give us certain information – for example, by filling in text boxes or completing forms. Providing all of this information requires a direct action by you at that time in order for us to receive it.
2. When you give us permission to obtain data from other accounts (“User Authorised Data”). Depending on your settings and/or the privacy policies of other online services, you may give us permission to obtain information via other websites such as FreeToBook, or another booking site or by choosing to send us your location data when accessing our website from your smartphone. Please check the privacy policy on the site via which you submit the data as it is their responsibility to let you know how they will use your data including what they will share with us.

Why we collect data

We require certain contact details in order to communicate with you about your booking.

What we use the data for and how

You will receive a confirmation email once your booking has been made. We may also need to contact you to make any enquiries or changes to your booking.

How your data is collected and stored

All data sent through our website is encrypted via SSL. It is stored in the back end of our website via a secure password. We do not process payments via our website, all payments are processed via third party booking websites such as FreeToBook or

What we do to protect data

We handle all of our customers’ data in a secure manner. All data sent through the site is encrypted and password protected. Edale House will not sell or rent your personally identifiable information, gathered as a result of filling out any forms on the site or providing your information to us for any reason, to anyone.

How long we keep your data for

Edale House will not retain your personal information longer than necessary. We will hold on to the information you provide either as long as is needed to be able to provide our services to you, or (in the case of any contact you may have with our customer services team) for as long as is necessary to provide support-related reporting only.
If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period of time as required, even after it is no longer needed to provide our services to you.

Information about cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

This website uses cookies to distinguish you from other users of the website. This helps us to provide you with a good experience when you browse our website and also allows us to improve the website.

The table below explains the cookies we use and why.

Cookie Set ByCookie NamePurposeMore Information
WordPresswordpress_test_cookie, comment_author_{HASH} , comment_author_email_{ HASH} , comment_author_url_{HA SH} , wordpress_[hash] , wordpress_logged_in_[ha sh], wp-settings-{time}-[UID]Essential site cookie required for some functionality on the site.View privacy policy
Cookie Controlcookie_notice_acceptedThis cookie is stored after the cookie warning has been displayed. This is required in order for the cookie disclaimer not to be shown again. This cookie does not use a unique identifier for tracking purposes.View privacy policy
Google Analytics_utma_utmb_utmc_utmz_utmt_ga_gat_gidThese cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. These cookies use an unique identifier for tracking purposes.Third party cookieGoogle privacy information
Google reCAPTCHAPREFNIDHSIDAPISIDSIDThese are essential site cookies, used by the google reCAPTCHA. These cookies use an unique identifier for tracking purposes.Third party cookiesGoogle privacy information

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

How you can block cookies

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.

However, please be aware that blocking cookies may affect your ability to use the website. In particular, you may not be able to access all or parts of the website or use the functionalities contained on it.

Mailing list

We do not have a mailing list and do not send out newsletters.

External links

We cannot be held responsible for the content or policies of any external websites or businesses linked to on this website. By choosing to click on a link to an external site your data is the responsibility of that organisation’s privacy policy, not ours.

Choosing how we use your data

We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself. With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:
• You can verify the details you have submitted to Edale House by contacting our customer services team. Our security procedures mean that we may request proof of identity before we reveal information, including your email address and possibly your address.
• You can also contact us to change, correct, or delete your personal information controlled by Edale House at any time. However, we may retain archived copies of your information as required by law or for legitimate business purposes
• You can request a readable copy of the personal data we hold on you at any time. To do this, please email

Please note, we are constantly reviewing how we process and protect data. Therefore, changes to our policy may occur at any time. We will endeavour to publicise any changes.