Terms and Conditions

Including Cancellations and Refunds

We are so pleased that you booked your stay with Edale House Bed & Breakfast and we look forward to welcoming you to the Forest of Dean.

When confirming your booking you have entered into an agreement with us. Please be aware of the following Terms and Conditions:

• The price includes accommodation plus breakfast and free WIFI. Additional services maybe chargeable.

• We accept the following forms of payment: debit cards, credit cards and cash.

• There is no charges made for credit or debit card payments.

• We accept all Debit and Credit Cards (except American Express and Dinner Club) within the EEA (European Economic Area), any other form of Debit or Credit card is not acceptable to us. We do of course accept Cash payments, we no longer accept cheques as a form of payment. The EEA countries currently are Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary,  Ireland,  Italy,  Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia,  Spain, Slovenia, Sweden, UK.

• Once you have booked your stay, our agreement is a legal contract and any deposit you may have paid is non-refundable. If you need to cancel please contact us immediately. For cancellations made up to 5 days before your booking you will not be liable for the total balance, although there maybe a booking charge applicable if using a booking agent ( Booking.com, Google, Expedia etc)- you are advised to take out travel insurance to cover any potential losses.

For cancellations made after this time or by failing to take up the booking without cancelling you will be liable for the total amount. Any amendments in reduction to the booking will be charged at the original booking price when less than 5 days. We do not transfer bookings to alternative dates within the 5 days cancellation period . For this reason, you may wish to take out cancellation insurance, which can be obtained from any good insurance broker at a nominal cost.

• Please note if the no-smoking law is not adhered to a cost of £100 will be implemented for a deep clean for the comfort of our future guests.

• We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund.

• Your accommodation is available to you from 4:30pm on the day of arrival, unless otherwise arranged. Please note, our check in time is 4:30pm to 6:30pm unless by prior arrangement.

• Check out time is no later than 10:30am unless by prior arrangement and maybe subject to an additional charge.

• Payment for the services provided are payable on departure.

• Please take care with our accommodation. You are responsible and liable for any breakages/ damages which you cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant, and we may make an additional charge of £100 if you did not report this. Waterproof sheets are available on request.

For those bookings that have included either a dog or a cat, please be aware that your pet should not be left unattended in the room at anytime other than at breakfast and at the pet owners discretion. The Guest Lounge can be used subject to other guest being acceptable. The breakfast room or other eating areas do not  accommodate any animals at anytime. Any pet damage to the room is liable to be charged. ( see above)

• We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

• Any data gathered during this booking may be held on computer. Credit card information is held on a separate database and is automatically deleted on the day of departure.

We look forward to welcoming you to Edale House Bed & Breakfast.

To make a cancellation, you will be required to call us on +44 (0)1594 562835.